Alexandria's Design — Healthcare Trainings
ECM Policy Guide
Training Simulation Game
A complete onboarding course for newly hired Care Managers at California community-based organizations operating under CalAIM Enhanced Care Management.
Case Day 1 — Population of Focus: Adults Experiencing Homelessness
Kathy Whitfield
You'll step into your role as a Care Manager at Bridgepoint Community Health. You've just been handed your first case file — a 54-year-old woman living in a motel whose insulin ran out three days ago.
In Week One, you review the notes. In Week Two, you'll start writing them.
Estimated playtime: 6–8 minutes · Headphones recommended
Three days later.
No response from Kathy.
The mail to the Sunrise Motel hasn't been picked up. Her voicemail box is full.
A few minutes later.
Voicemail again.
You left Kathy a warm message with your name, the agency, and a callback number. Logged the attempt.
Marisol Ortega, LCSW
Your supervisor · Bridgepoint Community Health
End of Day One — Sample
Here's what landed in Kathy's chart today.
This is what an auditor would see if they pulled your file. Every line is mapped, invisibly, to a Core Service Component of the ECM Policy Guide.
